Refund Policy

Effective Date: September 18, 2025

At ZYRA, your satisfaction is our priority. We connect you with trusted independent cleaning professionals to provide reliable and consistent service. Because our services involve scheduled time and labor, our refund policy is structured to be fair to both customers and cleaners.

Cancellations & Rescheduling

24 Hours or More Notice: Bookings canceled or rescheduled at least 24 hours in advance will receive a full refund or credit toward a future booking.
Less Than 24 Hours Notice: Cancellations or reschedules made within 24 hours of the scheduled cleaning are non-refundable.

Service Satisfaction Guarantee

If you are dissatisfied with your cleaning, please contact us within 24 hours of your appointment.
We will arrange for a re-clean of the affected areas at no additional cost.
Refunds will only be issued if a re-clean cannot be arranged or if significant service issues remain unresolved.

No-Shows

If a customer is not present or access is not provided at the scheduled time, the appointment is considered a no-show and is non-refundable.

Gift Cards & Promotions

Gift cards, promotional credits, and coupons are non-refundable and cannot be redeemed for cash.
Discounts (including launch promotions such as ZYRA15) cannot be applied retroactively to completed bookings.

Refund Processing

Approved refunds will be returned to the original payment method within 5–10 business days, depending on your bank or card provider.

Questions or Concerns

If you have any questions about this policy or need assistance with a refund request, please reach out to our support team at info@zyra-clean.com or at 618-685-0390